Concierge Agent - The WB Abu Dhabi, Curio Collection by Hilton

Concierge Agent - The WB™ Abu Dhabi, Curio Collection by Hilton™Job Number: HOT0CBKJWork LocationTHE WB Abu Dhabi, Curio Collection by Hilton, Yas Leisure Drive, Yas Island, Abu DhabiRole OverviewA Concierge serves as a key point of contact for Guests and VIP Guests throughout their stay at the hotel, providing information about the hotel and the local vicinity.ResponsibilitiesServe as a key point of contact for Guests and efficiently respond to Guest enquiriesProvide information, advice and booking services for a wide variety of Guest enquiries, including city tours, theatre tickets, restaurants, doctors, flight bookings, among othersProcess and deliver messages for GuestsDeliver and safely storage Guest luggageStay current with all hotel services as well as daily VIP requests and special eventsEnsure orderliness and safety guidelines around the lobby and front door areasProvide support to Management as required, in cases of emergencyProject a professional manner with an emphasis on hospitality and Guest serviceMaintain a clean, healthy, and safety working areaAct in accordance with policies and procedures when working with front of house equipment and property management systemsQualificationsPositive attitude and good communication skillsCommitment to delivering a high level of customer serviceFlexibility to respond to a variety of different work situationsAbility to work on your own and as part of a teamKnowledge of the local areaPreferred ExperiencePrevious experience working in Concierge in a hotel environmentWhat will it be like to work for Hilton?Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended‑stay suites and mid-priced hotels. For over a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!ScheduleFull-timeBrandCurio Collection by HiltonDepartmentGuest Services, Operations, and Front Office#J-18808-Ljbffr