Complaints Manager: Resolution & Trends

A leading insurance provider in Dubai seeks an experienced complaints manager to oversee the complaints management process. The ideal candidate will have a Bachelor’s degree and 3–5 years of experience in complaints management or customer service within the insurance or financial services sectors. Responsibilities include managing customer complaints, conducting root cause analysis, and improving service quality. Strong communication skills and proficiency in CRM systems are essential. This role offers a chance to enhance customer satisfaction and service standards.#J-18808-Ljbffr