Commercial Portfolio Manager

Job Title: Commercial (SME) Portfolio ManagerTerm: 12 monthsLocation: DubaiDivision: Issuing and ProcessingReports to: Head of Product Head of IssuingRelevant experience: 8-12 years in commercial cards product management SME portfolio development and customer acquisition in the UAE/ GCC region.Mandatory requirements:UAE market experience in SME/ Commercial cardsProfessional proficiency in EnglishExperience in card operations onboarding and activation campaignsExperience in stakeholder management across products credit risk and operationsPurpose of the ProjectSupport the launch and growth of clients new SME commercial credit card portfolio in the UAE. Drive customer acquisition activation and spend through targeted campaigns and operational excellence.Key ActivitiesCore Responsibilities and AccountabilitiesLead SME customer acquisition campaigns across digital direct and partner channels to onboard new clients.Design and implement onboarding journeys to maximize activation and early spend.Optimize pricing rewards and product features to drive portfolio profitability.Monitor portfolio performance and identify underutilized segments for targeted spend stimulation.Collaborate with sales operations and technology teams to ensure seamless card issuance and servicing.Develop and deliver training programs for internal teams and partners to support SME engagement.Prepare monthly performance dashboards and insights for senior stakeholders.Support expansion into new SME verticals through tailored propositions.Leverage companys assets and tools to enhance product delivery and campaign execution.KPIsSME card acquisition volume (monthly target)Activation rate within first 30 daysMonthly spend per active SME cardPortfolio revenue growth (%)Campaign ROI and conversion rateSLA adherence for onboarding and servicingTraining effectiveness (feedback score)Fraud rate (% of transactions flagged)Time-to-market for new SME card featuresKnowledge and ExperienceMust-haveFull lifecycle of SME/commercial card product managementExperience in onboarding activation and spend stimulation strategiesFamiliarity with GCC SME market dynamics and regulatory environmentStrong analytical and reporting capabilitiesNice-to-haveArabic language proficiency (Verification Needed)Experience with B2B payments and supplier enablementKnowledge of TSYS Prime or similar card platforms (Verification Needed)Experience with card scheme tools and mandatesMandatory SkillsCampaign design and execution (digital direct partner)Portfolio analytics (SQL/Excel)Product pricing and rewards optimizationStakeholder management across product credit risk and operationsTraining design and deliveryScheme rule interpretation (Verification Needed)Familiarity with onboarding systems and card issuance platforms (Verification Needed)#J-18808-Ljbffr