Commercial Assistant

Location JAFZA Dubai UAE (Office-based)Job purpose Provide sales administrative support and key-account coordination for Middle East markets (primary: Iraq Syria Jordan; secondary: GCC). Ensure accurate order handling timely deliveries and clear crossfunctional communication. SAP knowledge is a plus.Core responsibilitiesOrder management: receive/validate POs, enter orders in ERP/CRM (SAP helpful), track status, prepare pro forma invoices and export paperwork, liaise with warehouse/logistics and freight forwarders.Key-account support: act as primary contact for assigned accounts, follow up on orders/quotations, support account reviews and promotions.Commercial controls: monitor promotional budgets, reconcile monthend trade promotions and credits, track turnover by country.Reporting & data: maintain customer master sales trackers and CRM; produce weekly/monthly reports (orders shipments revenue vs target receivables).Cross-functional liaison: coordinate with Finance Quality Regulatory Supply Chain and Head Office; escape issues as needed.Process & compliance: recommend process improvements, ensure SOP and export compliance, support audits.KPIsOrder accuracy (target 98%)Ontime shipment confirmationsOrder to dispatch lead timeReport timeliness and accuracyDays Sales Outstanding (DSO) for assigned accountsPromotional budget varianceRequirementsEducation: Bachelors in Business Commerce Supply Chain or related.Experience: 23 years in sales coordination/order management (FMCG/food preferred); regional experience in Middle East required.Languages: English fluent; Arabic desirable.Systems: Advanced Excel; ERP/CRM experience required (SAP a strong plus); Power BI advantageous.Skills & competenciesCustomer focus, attention to detail, clear communication, organization, problem solving, teamwork.Working relationshipsInternal: Sales Operations Warehouse Logistics Finance Quality Head Office.External: Distributors customers freight forwarders customs brokers.ToolsERP/CRM (SAP preferred) Excel Outlook Power BI document management systems.#J-18808-Ljbffr