Commercial Assistant

About the job Commercial AssistantLocation — JAFZA, Dubai, UAE (Office-based)Job purpose — Provide sales administrative support and key-account coordination for Middle East markets (primary: Iraq, Syria, Jordan; secondary: GCC). Ensure accurate order handling, timely deliveries, and clear cross‑functional communication. SAP knowledge is a plus.Core responsibilitiesOrder management: receive/validate POs, enter orders in ERP/CRM (SAP helpful), track status, prepare pro forma invoices and export paperwork, liaise with warehouse/logistics and freight forwarders.Key-account support: act as primary contact for assigned accounts, follow up on orders/quotations, support account reviews and promotions.Commercial controls: monitor promotional budgets, reconcile month‑end trade promotions and credits, track turnover by country.Reporting & data: maintain customer master, sales trackers and CRM; produce weekly/monthly reports (orders, shipments, revenue vs target, receivables).Cross-functional liaison: coordinate with Finance, Quality, Regulatory, Supply Chain and Head Office; elevate issues as needed.Process & compliance: recommend process improvements, ensure SOP and export compliance, support audits.KPIsOrder accuracy (target 98%)On‑time shipment confirmationsOrder‑to‑dispatch lead timeReport timeliness and accuracyDays Sales Outstanding (DSO) for assigned accountsPromotional budget varianceRequirementsEducation: Bachelors in Business, Commerce, Supply Chain or related.Experience: 2–3+ years in sales coordination/order management (FMCG/food preferred); regional experience in Middle East required.Languages: English fluent; Arabic desirable.Systems: Advanced Excel; ERP/CRM experience required (SAP a strong plus); Power BI advantageous.Skills & competenciesCustomer focus, attention to detail, clear communication, organisation, problem‑solving, teamwork.Working relationshipsInternal: Sales, Operations, Warehouse, Logistics, Finance, Quality, Head Office.External: Distributors, customers, freight forwarders, customs brokers.ToolsERP/CRM (SAP preferred), Excel, Outlook, Power BI, document management systems.#J-18808-Ljbffr