Collections Specialist

<div><p>A supervisor in the Debt Collection Sector is responsible for overseeing daily operations with all GOV.&PVT accounts and ensuring work is carried out efficiently. The role focuses on achieving operational goals related to debt recovery, improving team performance, and maintaining high service quality standards.</p><h3>Responsibilities</h3><ul><li>Supervise daily operations and monitor clients’ debt aging reports.</li><li>Review collection reports, analyze performance data, and provide actionable recommendations.</li><li>Ensure compliance with internal policies and regulatory standards.</li><li>Coordinate between departments to enhance efficiency and meet operational targets.</li><li>Support, guide, and motivate staff to achieve high performance.</li><li>Handle complex cases and customer complaints, taking appropriate actions.</li><li>Contribute to the development of operational plans and periodic performance reports.</li></ul><h3>Job Requirements&Skills</h3><ul><li>Minimum of 5 years of experience in the debt collection or financial services sector&public relations within<b>MOH, MODA, NGH&NUPCO</b></li><li>Strong leadership skills&personality with the ability to manage teams and drive results.</li><li>High analytical and decision-making capabilities.</li><li>Proficiency in computer systems and debt collection management software.</li><li>Excellent written and verbal communication skills.</li><li>Attention to Detail: Especially when reviewing customer data or performance reports to ensure accuracy.</li><li>Flexibility and Problem-Solving: Ability to handle unexpected situations and make appropriate, timely decisions.</li><li>Team Training and Development Skills: Ability to guide and professionally develop team members.</li><li>Professional Reporting: Ability to prepare accurate and comprehensive reports for senior management to support decision-making.</li></ul></div>#J-18808-Ljbffr