Collection Officer

Responsible for managing customer collections related to car rentals, ensuring timely recovery of outstanding payments while maintaining accurate records and professional customer relationships in line with company policies.Core ResponsibilitiesCustomer Collections: Communicate with customers to collect outstanding payments for car rentals, including monthly rentals and additional fees.Payment Follow-Up: Monitor overdue accounts, issue reminders, and follow up on unpaid balances to ensure timely settlement.Payment Arrangements: Coordinate with customers facing financial difficulties to agree on approved payment plans or special arrangements.Invoicing & Documentation: Issue accurate invoices and properly document all financial details related to rentals, fees, and payments.Data Management: Update customer databases regularly to maintain accurate records of payments and outstanding amounts.Reporting: Prepare periodic reports on received payments, overdue balances, and collection issues and submit them to management.Customer Support: Handle customer inquiries and complaints related to payments or invoices and work toward effective resolution.Compliance: Ensure all collection activities comply with company policies, approved collection procedures, and internal controls.Team Support & Improvement: Provide on-the-job guidance to junior colleagues, support knowledge sharing, and contribute to continuous improvement initiatives.RequirementsExperience: Minimum of 2 years.Skills: Strong knowledge, Microsoft Office, Excellent communication skills, in English (Arabic is a strong advantage).Education: Diploma degree in Business administration or any other related field.#J-18808-Ljbffr