Cluster Reservations Manager

What will I be doingAs Reservations Manager you are responsible for achieving occupancy targets/levels as identified in the annual budget and marketing plan for Reservations.You will work with the Sales and Events Teams to develop future and repeat business opportunities and perform the following tasks to the highest standards:Maximise occupancy levels by reviewing and revising revenue strategiesWork with the Sales and Events Teams to maximise corporate and group ratesManage third‑party sites and agents to establish rates, negotiate prices, ensure proper implementation of reservation procedures and maximise conversion ratios to achieve departmental targetsContribute to the selling strategy of the hotel and manage the department’s adherence to that strategyUnderstand the competitive marketplace and implement approaches to keep the hotel ahead locallyEnsure Team Members are developed effectively and foster a culture of high‑quality standards for relationship building, customer service, selling techniques, billing, and contract processingBuild strong relationships with customers, guests, and Team Members to fully understand their needs and serve them effectivelyAssist in recruiting, managing, training, and developing the TeamParticipate in the organisation of hotel promotional activitiesWhat are we looking forA Reservations Manager serving Hilton brands is always working on behalf of our Guests and with other Team Members. To successfully fill this role you should maintain the attitude, behaviours, skills, and values that follow:Previous experience with reservations in the hotel/leisure sectorStrong leadership skills to effectively manage and motivate a high‑performing team to exceed targetsStrong analytical skills to understand key business indicators and competitive trends and develop approaches to these challengesExcellent selling capabilities and the ability and desire to coach selling techniques to Team MembersExcellent organisational and planning skillsAccountable and resilientFlexibility to respond to a range of different work situationsIt would be advantageous for you to demonstrate the following capabilities and distinctions:Knowledge of hotel property management systemsPrevious experience in the same or similar roleRelevant degree in a business discipline from an academic institutionWhat it will be like to work for HiltonHilton is the leading global hospitality company spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century Hilton has offered business and leisure travellers the finest accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!EOE/AA/Disabled/VeteransRequired ExperienceManager#J-18808-Ljbffr