Cluster Manager - MMI Retail

Maritime Mercantile International (MMI) is a leading distributor and retailer of premium wines, spirits, champagne, beer, and non- alcoholic beverages. Headquartered in Dubai, we operate across three continents with a vision to delight every customer through our passion for quality and service. From award-winning concepts like Le Clos Fine Wines & Luxury Spirits to innovative e-commerce platforms and loyalty programs such as MMI Cheers Club, we’re passionate about delivering exceptional experiences at every touchpoint.As proud subsidiaries of the Emirates Group, MMI & ELR share one mission: to bring more to life. Guided by our HERO values: Honesty, Excellence, Respect, and Opportunity, we create memorable moments for our customers, our people, and the communities we serve.Job PurposeThe Cluster Manager is responsible for overseeing multiple retail stores within a defined cluster, ensuring strong commercial performance, exceptional customer experience, and effective team leadership. The role supports the Retail Operations Manager and drives consistency, operational excellence, and team development across all stores in the cluster.Key ResponsibilitiesManaging own store plus supporting Store Supervisors to achieve sales targets and deliver outstanding customer experiencesDrive store performance, profitability, and operational excellence across the clusterBuild strong customer relationships and act as a key point of escalation for issues and queriesDeliver world-class service standards, measured through NPS and customer satisfaction metricsCoach, mentor, and motivate teams, ensuring a positive and high-performing work environmentSupport recruitment, training, and performance management of store teamsEnsure effective stock and cash control in line with company policiesMaintain health & safety standards across all storesCollaborate with Head Office and implement company initiatives and directivesMonitor financial performance, including gross profit, margins, and cost controlRequired Experience, Skills & QualificationProven retail management experience, ideally across multiple locationsStrong leadership and team management skillsCustomer-focused mindset with a passion for delivering exceptional serviceExcellent communication and interpersonal skillsStrong commercial awareness and analytical thinkingExperience in community engagement or networkingHigh level of ownership, integrity, and work ethicDriving license and own carWSET Level 2 (Wine & Spirits) or equivalent product knowledgeExperience within premium retail, hospitality, or beverage industryWhy Join Us?Join a team of experienced professionals who are experts in the industry. We want to create memories and provide an exceptional experience to every customer on every visit. That's why we're passionate about offering a wide variety of delicious and high-quality products. We’re committed to sustainable practices, reducing our environmental impact, and giving back to the communities that we operate in. We're committed to putting our people first by creating a positive and supportive work environment where everyone feels valued and respected.How to ApplyClick the 'Apply' button to join our team#J-18808-Ljbffr