Club Millesime Supervisor

We are far more than a worldwide leader. We are more than 240 000 women and men who share something unique.Each and every day we host the world. We care for millions of people. We are all moved by curiosity. We love blending cultures. We are proud of our differencesYes, we lead the way. But we want to go further, with audacity, with imagination, with passionSofitel Dubai The ObeliskSofitel Dubai the Obelisk is Sofitel’s largest property in the Middle East. The hotel features 594 luxury guestrooms inclusive of 68 suites and 96 serviced apartments in the heart of Dubai. A variety of trendy restaurants and bars including a contemporary Asian restaurant, a Gastro Pub, a French Brasserie and Pool Bar & Lounge bring residents and patrons together to celebrate the French “Joie de Vivre”. Guests have the option to unwind at the Sofitel Spa with L’Occitane and outdoor pools with private cabanas or workout in a fully-fledged fitness center. Business travelers have access to 1,589 square meter of meeting space including one state-of-the-art ballroom ideal for the most sought after social gatherings.Part of the Wafi Mall new extension and close to the iconic Raffles Dubai, Sofitel Dubai the Obelisk will infuse the brand’s essence with capitalizing on a perfect balance of modernism and ancient Egypt reflective of the renowned design elements of Wafi. If you are as excited as we are about connecting hearts and showing your guest passion, join us as the next Heartist – Front Office Supervisor and help us to make Sofitel Dubai the Obelisk a truly welcoming destination!Job DescriptionThe PositionTo assist to oversee and direct all aspects of the Sofitel Club lounge functions to achieve the highest possible guest satisfaction to current and future VIPs.KEY ROLES & RESPONSIBILITIESManage and supervise all tasks of his/her staff to ensure maximum guest satisfaction through personal recognition & prompt cordial attention from arrival through departureManage and supervise the lounge during operating hoursLiaise with kitchen on food selection for Breakfast, High Tea and Cocktail HourMeet and greet all guests personallyOversee maintenance of efficient repeat guest history systemPromote Inter-Hotel sales and in-house facilitiesPerform such functions to include but not be limited to:Prepare Sofitel Club guest welcome lettersMonitor guest comment cards and feedbackAttend to special requests by guestsHandle guest complaints and refer them as necessary, follow up on corrective actionCompile, analyze and control Sofitel Club costs and inventoryPrepare requisitions for amenities on a timely basisEnsuring and maintain entire range of services offered for the Sofitel Club LoungeAppraise appearance, discipline and efficiency of all staff under direct supervisionOrganize and conduct regular meeting for Sofitel Club staff to facilitate smooth operationsPrepare efficient work and vacation schedule for Sofitel Club staff, taking into consideration project occupancy and forecasts and any large group movementsPerforms related duties and special projects assignedWorks with Superior and Human Resource Manager to ensure the departmental performance of staff is productive. Duties include:Plan for future staffing needs and recruit in line with company guidelinesPrepare detailed induction programmes for new staffAnalyse training needs of Front Office staff and develop training programmesConduct probation and formal performance appraisalsCoach, counsel, discipline staff and provide constructive feedback to staffWork with Superior in the preparation and management of department’s budget; control & monitor departmental costs on an ongoing basis to ensure performance against budgetAdhere to OH&S policies and procedures and ensure your direct reports do the sameQualificationsPERSONAL ATTRIBUTESGood level of engagement with guestsAbility to work cohesively as a team with a multi-cultural workforceHigh level of integrity, enthusiasm, dedication, support for continuous improvementGood knowledge of Front Office and F&B OperationsQUALIFICATIONSPost Secondary school education or Diploma from School for Tourism & Hotel ManagementAdditional InformationEXPERIENCEMinimum 1 - 2 years’ relevant experience in customer service/guest relations#J-18808-Ljbffr