Cloud Engineer

Job PurposeResponsible for designing, deploying, and managing cloud infrastructure and services, ensuring reliable and secure cloud environments that align with organizational objectives. This role delivers hands‑on technical support, manages cloud operations, implements automation and infrastructure‑as‑code practices, and ensures continuous optimization of cloud resources for performance, cost‑efficiency, and security compliance.Generic AccountabilitiesMaintain high standards of professional conduct and service deliveryEnsure compliance with organizational policies, procedures, and quality standardsContribute to continuous improvement initiatives and knowledge sharingMaintain confidentiality of sensitive information and dataAdhere to health, safety, and security protocolsJob Specific AccountabilitiesCloud Infrastructure Management: Design, deploy, configure, and maintain cloud environments including compute, storage, networking, and database services across one or more cloud platformsInfrastructure as Code (IaC): Develop and maintain Terraform, Ansible, or equivalent IaC scripts to automate provisioning and configuration of cloud resourcesMonitoring & Performance Optimization: Implement and manage monitoring, logging, and alerting solutions; analyze performance metrics and optimize resource utilization to ensure SLA complianceSecurity & Compliance: Apply cloud security best practices including IAM policies, encryption, network segmentation, and ensure adherence to NCA ECC/CCC compliance requirementsIncident Management & Troubleshooting: Diagnose and resolve cloud infrastructure incidents and service disruptions in a timely manner; conduct root cause analysis and implement preventive measuresCost Management: Monitor cloud spending, identify optimization opportunities, and implement cost‑saving strategies such as right‑sizing and reserved capacityCI/CD & DevOps Support: Support and maintain CI/CD pipelines and collaborate with development teams to enable automated software delivery and deployment workflowsBackup & Disaster RecoveryImplement and test backup, disaster recovery, and business continuity strategies for cloud‑hosted systems and data.Documentation & Reporting: Maintain accurate and up‑to‑date technical documentation, runbooks, and operational reports for cloud environmentsKnowledge Transfer: Conduct knowledge‑sharing sessions and technical workshops to enhance team capabilities and promote cloud best practicesQualifications and ExperienceMinimum QualificationBachelor’s degree in computer science, Information Technology, Computer Engineering, or a related technical fieldCloud certification from a recognized provider (e.g., "AWS Solutions Architect Associate", "Azure Administrator", "Google Associate Cloud Engineer", "Alibaba Cloud ACA/ACP") is requiredAdditional certifications in DevOps, Kubernetes (CKA/CKAD), or Terraform are advantageousMinimum ExperienceMinimum 3 years of hands‑on experience in cloud engineering, system administration, or DevOps roles.Proven experience deploying and managing workloads on at least one major cloud platform (Alibaba Cloud, AWS, Azure, or GCP)Experience with infrastructure‑as‑code tools such as Terraform or AnsiblePractical exposure to containerization technologies including Docker and KubernetesExperience implementing cloud security controls and compliance frameworksDemonstrated ability to troubleshoot complex technical issues in production environmentsCompetenciesBehavioralCustomer Focus: Strong service orientation with ability to understand and anticipate stakeholder needsProblem Solving: Analytical thinking and systematic approach to resolving complex technical challengesCommunication: Excellent verbal and written communication skills in English (Arabic proficiency is a plus)Collaboration: Team player with ability to work effectively with cross‑functional teamsAdaptability: Flexibility to handle changing priorities and work under pressureInitiative: Proactive approach to identifying and addressing potential issuesAttention to Detail: Meticulous in documentation and following procedures.Time Management: Ability to manage multiple priorities and meet deadlinesTechnicalCloud Platforms: Hands‑on proficiency with Alibaba Cloud, AWS, Azure, or GCP core services (compute, storage, networking, databases)Infrastructure as Code: Experience with Terraform, Ansible, CloudFormation, or equivalent IaC toolsContainerization & Orchestration: Practical knowledge of Docker and Kubernetes (ACK, EKS, AKS, or GKE)Networking: Solid understanding of VPC, subnets, routing, load balancing, VPN, DNS, and CDNOperating Systems: Proficiency in Linux/Unix and Windows server administrationCI/CD & DevOps: Familiarity with CI/CD pipelines and tools such as Jenkins, GitLab CI, or GitHub ActionsMonitoring & Observability: Experience with CloudMonitor, Prometheus, Grafana, ELK/OpenSearch stack, or equivalentScripting: Proficiency in Python, Bash, or PowerShell for automationCloud Security: Knowledg