CLM Administrator

Job Description As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasnt changed were here to stop breaches, and weve redefined modern security with the worlds most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. Were also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. Were always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community, and each other. Ready to join a mission that matters The future of cybersecurity starts with you. About the Role: This role is a technical-business hybrid position within the IT Business Applications Team, primarily focused on supporting and administering the Contract Lifecycle Management (CLM) system. The ideal candidate will serve as a key liaison between technical and business units, managing system configurations, troubleshooting issues, and optimizing contract management workflows. Key Responsibilities: - Provide support for resolution of business service requests and incidents related to the Ironclad CLM (Contract Lifecycle Management) system - Support critical cross-functional initiatives and projects for the contract management process area including system implementations, operational improvements, and new contract workflow rollouts - Partner with Business Stakeholders to deliver process solutions using the Ironclad CLM platform and other E2E Contract Management applications - Perform root cause analysis of system issues and propose corrective action plans - Ensure application support service levels are met and measure performance against them - Assist with the implementation, continuous improvement, and documentation of new and existing policies, procedures, and processes for supported Ironclad CLM - Work with IT management to establish and review the processes, techniques, and methods by the technical support team to provide exceptional support and services to internal customers, ensuring services are timely and accurate on a daily basis - Support management of key relationships (Legal, Sales, Finance, Procurement, IT) to ensure services are aligned and delivered to business requirements - Support adoption of best practices throughout the IT Business Applications support process - Maintain knowledge base of supported Ironclad CLM system functionality, customization, and integration Qualifications Required: - Bachelor's degree in relevant discipline (MIS, IT business/computer science, Legal Studies, and/or Business Administration) - Experience with contract management processes, workflows, and compliance requirements - Experience with IT Business applications support, administration, configuration, and 3rd party integrations in complex environments - Strong system administration skills including user management, security configuration, and performance monitoring - Experience with database management and SQL queries for reporting and troubleshooting - Knowledge of API integrations and data exchange between enterprise systems - Proficiency in managing cloud-based SaaS applications and understanding of infrastructure requirements - Experience with backup/recovery procedures and business continuity planning - Solid technical background with an ability to give instructions to a non-technical audience - Customer-service oriented with a problem-solving attitude - Excellent written and verbal communications skills Additional Details: CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program. If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at View email address on swooped.co for further assistance. As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasnt changed were here to stop breaches, and weve redefined modern security with the worlds most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. Were also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. Were always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and