Clinical Informatics Specialist - Imaging

Handles the management and administration of the Radiology Information System (RIS), Picture Archiving and Communications System (PACS), Voice Recognition and Dictaphone systems, related servers, storage, backup, workstations and associated peripherals of the RIS/PACS system for American Hospital Dubai and its clinics. Provides technology planning and implementation services in the field of imaging technologies, dictation, and reporting and voice recognition systems. Oversees the daily operations and maintenance of the Picture Archiving and Communications Systems (PACS), Radiology Information Systems (RIS), Voice recognition and Dictaphone systems. Works with the Medical Imaging Department to ensure the Technical Director, Radiologists and all end users of the systems are fully supported. Demonstrates a high level of technical expertise combined with clear insights into the business practice and exposure to industry best practices.ResponsibilitiesSystem Development and ImplementationAnalyses the requirements (technical and functional) and suggests innovative solutions adhering to the industry's best practices.Assists the vendors and user groups in designing an appropriate workflow and writing documentation.Performs document testing of all procedures to ensure accuracy and reliability.Reviews existing systems, system workflow and IT/Business process to evaluate effectiveness and suggest and implement improvements.Develops new systems/processes to improve business efficiency, productivity and patient/employee satisfaction.Performs application testing, implementation, system integration, system configuration, system customization, upgrades/updates, user training, managing user access, ensuring high availability of applications, and other duties as assigned.Oversees project planning, project documentation, training documentation, change control procedures and escalations in case of any deviations for the assigned projects/tasks Responsibilities include working on various new projects related to RIS/PACS and other related imaging applications.Performs configuration of new or demo modalities and troubleshoots configuration issues.Team MembershipEstablishes good working relationships with colleagues and contributes to a positive environment.Promotes and engages in information sharing, technical assistance, advice and support of other members of the Information Systems team and staff in general.Maintains a safe and healthy work environment by following all safety instructions and procedures.Ensures compliance with all American Hospital Dubai's Policies and Procedures.Professional Work Procedures and Quality ProcessMaintains and follows industry-standard processes and procedures.Establishes and maintains positive, professional and honest relationships with end-users.Takes responsibility for the effective use of available hours.Keeps full and accurate records of work/projects completed.Takes responsibility for the filing process of computer access requests, and the security of ID and password information.Contributes to risk management activities within the service actively.Professional DevelopmentMaintains up-to-date skills and knowledge relevant to the functionality of the RIS/PACS and Dictaphone systems.Attends seminars, training sessions and conferences necessary to maintain appropriate levels of professional competence.Post-Installation Management and Maintenance of SystemsAttends training and maintains training documentation for all aspects of the system.Helps to develop Super-Users of the system.Assists users in achieving the best out of the system.Provides one-on-one training of the System Management Office (SMO).Maintains up-to-date knowledge of the systems and trains end-users (physicians, radiologists and technologists).Maintenance of the SystemsSupports all end-users for all imaging-related applications, voice recognition systems, teleradiology, CD burners, digitizers, CD Burning and other imaging-related peripherals.Maintains the windows/security patches on the systems assigned. Periodic review of the data security, backup, disk spaces, database integrity and access rights to the applications.Maintains imaging ordering systems exam catalogue in EMR.Oversees the vendor and liaises with the vendor is solve the incidents and requests.Trains new personnel with PACS system workflow and assessing competency.Adds new hires and removes inactive personnel.Maintains user creation and deactivation records.Maintains the user database (add/edit/delete users/permissions).Maintains the site imaging devise configuration files, and maintains records of DICOM settings for all equipment and servers.Performs scheduled system downtimes and coordination between the departments.Performs downtime workflow assessment and training for all employees.Coordinates and oversees for security of the system including verification of backup data and audit logs.Works with information systems for PACS issue resolutions when the hospital's in