Client Success Manager

OverviewHeadquartered in Oslo, Norway, and with offices across the globe, Rystad Energy is an independent Energy research and business intelligence company providing data, tools, analytics, and consultancy services to clients exposed to the energy industry across the globe.Rystad Energy has a range of global databases and research products for companies in the Oil & Gas, Oilfield Services, and Renewables sectors, as well as Investors, Investment Banks and Governments. We also provide a range of advisory services for our clients with capabilities across the Energy value chain.Rystad Energy is a rapidly growing company providing the next generation analytical tools and advice for the industry. Rystad Energy combines a high-performance culture with a deeply collaborative ethos, providing ample opportunities for growth, learning, contribution, and career advancement. Read more at www.rystadenergy.com.The EMEA Commercial team is now seeking a dynamic individual to join our team as a Client Success Manager (CSM) in our Dubai office, that is responsible for fostering lasting client relationships and being a trusted advisor to our subscribers. You will collaborate with various Account Managers on a portfolio of customers to ensure each relationship is growing and developing in alignment with our business strategy and goals.The ideal candidate should have proven experience in customer success, account management and/or business analysis, specifically within the Energy sector. The candidate should also possess expertise and network from the Energy industry, strong commercial mindset, ability to understand and translate customer needs and excellent communication and relationship-building skills.ResponsibilitiesServe as primary post-sale point of contact to develop strong client advocates that enable the CSM to become a trusted advisor to our clients.Direct and impactful engagement with Rystad Energy's largest clients globally. In collaboration with the main account team, drive adoption and upsell/cross-sell of a wide variety of solutions.Opportunity to own and drive on-the-ground client engagement and adoption with Norway based companiesJointly define success criteria with clients by understanding their business challenges and goalsDesign and execute Engagement plans that set the strategy for onboarding, adoption and retentionTogether with account managers, take proactive measures to maximize retention and expansion within existing relationshipsPartner closely with internal cross-functional teams to ensure client’s technical/analytical needs are resolved in a timely mannerDevelop an understanding of Rystad Energy products and services and proactively help on identifying areas of improvement to increase market share and penetration.Provide client feedback to internal teams, including Product Managers and Solution teamsParticipate in industry and networking events to grow the Rystad Energy brandMaintain and leverage all client data and interaction records in the CRM systemContribute to the wider vision and strategy of the Client Success teamQualificationsBachelor’s degree required. Master’s degree is preferred.5 years of experience in relevant Energy sectors: Project engineering, Business development, Market analysis, Strategy, among others.Proven experience working with market intelligence and database products is an advantage.Passionate about developing close relationships with customers and enabling their long-term success.Proven knowledge in Energy supply/demand notions is a key strengthExperience working with CRM platforms and Power BI is an advantageStrong focus on collaboration and teamwork across functions and regionsAbility to work independently at times, be self-driven and resourcefulExcellent written and verbal communication skillsStrong Microsoft Office skills (Power Point and Excel)Willingness to travel as needed, with strong time-management skills.Fluent in Arabic and English. Russian language skills would also be an advantage#J-18808-Ljbffr