Client Relations Officer

Dubai, United Arab Emirates | Posted on 14/10/2025IFZA Dubai is the most dynamic and truly international Free Zone Community in the UAE, optimizing the country's strategic location and world-class infrastructure. We provide easy, reliable, and fast company formation services through our network of Professional Partners and Government Authorities.Job DescriptionThe Client Relations Officer oversees the entirety of the administrative processrequired to issue or amend trade licenses while answering all related inquiries byprofessional partners and clients. The role requires monitoring the CRM systemand checking information accuracy to ensure processes run smoothly andapplications are processed in a timely manner.Responsibilities:Providing clients and professional partners with license-related information inline with organizational time-frames and guidelinesIssuing quotes and providing license-related documentation to clients andprofessional partnersMonitoring and updating the CRM system regularly when managing aportfolio of workAccurately analysing the content of all documentation such as passports,application forms and resolutionsResponding to all partners’ and clients’ emails and queries on a range ofscenarios faced by licenseesDelivering exceptional levels of customer service, ensuring IFZA’s reputationand integrity is maintainedFostering long‑lasting business relationships with clients and professionalpartnersHandling complaints and finding optimal solutions to ensure clients’ happinessand retentionOperating closely with sales, finance, and renewals departmentsPerforming other job‑related duties as assigned by ManagementRequirementsFull English proficiency is requiredAdditional spoken languages are a plusIntermediate computer literacy is required e.g., MS OfficeExcellent customer service skills with the ability to communicate effectivelyon phone calls, via email, and during sporadic face-to-face interactionsStrong attention to detailsCustomer Service and Client Relationship Management experience isadvantageousAs anemployee of IFZA, you can expect:24 working days as annual leaveAnnualflight homeMedicalinsurance plan (with the option to upgrade at your own cost)Access toexclusive Fazaa discounts (applicable in participating retail stores, food& beverage outlets, fitness clubs, cinemas, theme parks, clinics, and more)#J-18808-Ljbffr