Client engagement & digital executive

OverviewTHE IMPACT YOU CAN CREATE AT CHANEL: Reporting to the Client Engagement and Data manager, your goal will be to empower CHANEL Middle East teams to deliver seamless, data-driven clienteling across every touchpoint (digital and physical) to drive business opportunities.YOUR MISSIONS & RESPONSABILITIESDATAData transformation: turn client data into actions to feed business with key client reports on a regular basisLocal Data Stewardship: share a clear view and mapping of different data platforms and tools developed by Europe Digital teamData governance & quality data standards: identify client data discrepancies to enrich our client knowledge. Ensure data privacy and security for the marketLocal adoption of digital platforms: upskill teams to leverage client data tools in their day-to-day, onboard newcomersCLIENT ENGAGEMENTSupport the implementation of Clienteling objectives defined by each business and measure them monthly. Provide analytics on the Clienteling KPIs achievement and support Business with insights to reach those objectivesFollow & execute the CRM plan based on business strategy: client communication plan (email, messaging, prints), and ROI on the CRM actions (client targeting, collection launch, event attendance)Work closely with the team to ensure a seamless journey throughout the channelsDIGITAL TOOLSSupport the deployment and usage of clienteling digital tools in store along with retail e-services solutions when neededMonitor KPIs & propose booster plan to maximize tools adoptionRegularly visit the boutiques and connect with the teams to stay close to their needs in terms of tools and reportsGather needs from markets and share with Europe for further development upon business request (specific event, new feature…)Support ad-hoc initiatives from business teams linked to connected experiences or digital toolsYOU ARE ENERGIZED BY:Analyzing data from different sources & tools dailyStorytelling with data: elaborating powerful and meaningful presentations to deliver sharp insights to businessesInnovation and Entrepreneurial mindsetUnderstanding broad ecosystems and ability to translate it to non-experts, adapting your speech to each of them#J-18808-Ljbffr