Client Account Manager

OverviewSprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint.By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights.Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.Role OverviewThe Client Account Manager owns the success and technical strategy for Sprinklr’s most strategic service and contact center customers in the Middle East. This individual contributor role blends executive-level advisory with hands-on technical leadership to drive adoption, measurable business outcomes, and long-term retention. You will guide the transformation from legacy operations to modern, AI-enabled workflows, ensuring Sprinklr’s platform delivers maximum value. This is a customer-centric role focused on service delivery and success—not sales.Please note this role is based in Dammam, Saudi ArabiaKey ResponsibilitiesServe as an executive sponsor for key accounts, building trusted relationships with senior stakeholders.Facilitate quarterly business reviews (QBRs) to showcase ROI, adoption progress, and strategic recommendations.Act as the primary success partner for enterprise service/CX accounts; lead QBRs and success planning.Align Sprinklr Care solutions (Case Management, Smart Responses, Bot Framework, Agent Assist) with customer goals (AHT, CSAT, FCR, deflection).Map legacy contact center processes to modern workflows; oversee architecture audits and optimization.Deliver enablement programs, playbooks, and ROI dashboards; monitor adoption and health metrics.Manage technical escalations, mitigate risks, and influence the product roadmap based on customer feedback.Coordinate complex programs (voice rollout, CRM integrations, compliance) across IT, business teams, and vendors.QualificationsBachelor’s degree (MBA preferred); 8+ years in Customer Success, CCaaS, or CX consulting.Deep knowledge of contact center operations, metrics, and change management.Experience with major service platforms (Salesforce Service Cloud, NICE, Genesys, Zendesk).Strong technical acumen, program management skills, and regional experience; Arabic is Mandatory.We focus on our mission: Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things:Lead a new category of enterprise software that we call Unified-CXM.Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.Create a culture of customer obsession, with trust, teamwork, and accountability.We believe in our product: Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everything — and everyone — can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world’s leading enterprise brands.We invest in our people: We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it. We offer you and your family voluntary healthcare coverage in countries where applicable. We believe it is important to take time off – it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus.To learn more about employee benefits by region, click here. To learn more about all-things-Sprinklr, visit our candidate resource hub here.EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment.