CID Data Entry Agent

OverviewCompany DescriptionJoinus at Accor,wherelife pulseswithpassion!As apioneerin the art ofresponsiblehospitality, the Accor Groupgathersmorethan45 brands, 5,600hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.Whileeachbrand hasitsownpersonality,whereyouwillbeable totrulyfindyourself,theyallshareacommonambition: tokeepinnovatingandchallengingthestatus-quo.Byjoiningus,youwillbecomeaHeartist®,becausehospitalityis, first andforemost, aworkofheart.Youwilljoinacaringenvironmentand a teamwhereyoucanbeallyouare. Youwillbein asupportiveplace togrow, tofulfilyourself, todiscoverotherprofessions and topursuecareeropportunities, inyourhotelor inotherhospitalityenvironments, inyourcountry oranywherein the world!Youwillenjoyexclusivebenefits,specificto thesectorandbeyond, aswellasstrongrecognition foryourdailycommitment.Everythingyouwilldowithus,regardlessofyourprofession,willofferadeepsenseofmeaning,tocreatelasting,memorableandimpactfulexperiencesforyourcustomers,foryourcolleaguesand for theplanet.Hospitalityisaworkofheart,Joinus andbecomeaHeartist®.Job DescriptionBeing a Novotel & Adagio Heartist is passionate about his profession and has the desire to satisfy customers, is proud of the brand and its mindset: light, energy, colour, humour,simplicity, friendly warmth and generosity .ResponsibilitiesUpdates promptly and correctly all guest data (check in and check out) in the online system of the Novotel & Adagio simultaneously.Helps meet the department's quantitative targets through his/her sales effortsHelps encourage guest loyalty by developing friendly, personalized relationshipsEnsures that administrative procedures never take priority over guest relationsAnticipates guests' needs and takes them into considerationDeals swiftly, efficiently and sensitively to guest complaints and follows through by passing on the information to the respective department or Guest Services teamConveys the brand and hotel image through his/her irreproachable attitudeFollow all relevant Front Office proceduresInform promptly the Manager or Supervisor whenever there are issues either with the system or with the data collected by the reception teamEnsure that all guest documentations are available and up-to-dateAssist the FO department in administrative tasksWhenever requestedMaintain an up to date knowledge of the hotel and local servicesReport for duty punctually wearing the correct uniform and name tagMaintain a high standard of personal appearance, hygiene and adhere to the hotel and department appearance standardsRead and understand the hotel’s Employee Handbook and adhere to the hotel’s rules and regulations in particular the policies and procedures relating to Fire, Hygiene, Health and SafetyComply with local legislation as requiredRespond to any changes in the department as dictated by the needs of the hotelAttend training and meetings as and when requiredQualificationsGood interpersonal skills, guest oriented and service mindedTeam spiritGood listening skills and ability to anticipateGood presentation and confident speaking skillsDynamicFluent in English & ArabicAdditional InformationOur commitment to Diversity & Inclusion:We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.#J-18808-Ljbffr