Chief Technical Architect-ServiceNow

The ServiceNow Technical Architect will lead the architecture, design governance, and technical delivery framework for enterprise-wide ServiceNow implementations. The role will define platform architecture standards, integration frameworks, data governance models, automation strategies, and best practices aligned with the organization’s digital transformation roadmap.The architect will ensure scalable, secure, and high-performing ServiceNow platform solutions across ITSM, ITOM, HRSD, CSM, SecOps, and custom applications.Key ResponsibilitiesWork Package 1 – Strategy & Architecture AlignmentDefine enterprise ServiceNow architecture framework and design standards.Design scalable reference architectures for single-instance and multi-instance deployments.Define data model strategy, CMDB architecture, and service mapping standards.Establish security, access control, and platform governance guidelines.Align ServiceNow architecture with enterprise IT and digital strategy.Work Package 2 – Platform Governance & Operating ModelDefine technical governance model including design review boards and architecture approvals.Establish development standards, code review processes, and instance management strategy.Define upgrade strategy and platform lifecycle management framework.Implement performance monitoring and platform health governance.Align ServiceNow delivery model with organizational ITIL and Agile practices.Work Package 3 – Capability Build & Asset DevelopmentDevelop reusable frameworks and accelerators including:CMDB data governance modelsAutomation and workflow standardsUI/UX and portal development standardsDesign and implement CI/CD pipeline for ServiceNow using DevOps integration tools.Create implementation playbooks, technical documentation, and operational runbooks.Define integration architecture with enterprise systems (ERP, CRM, IAM, Monitoring tools).Work Package 4 – Solution Delivery & Technical LeadershipLead end-to-end technical architecture for complex ServiceNow implementations.Provide architectural oversight across modules such as:IT Service Management (ITSM)IT Operations Management (ITOM)HR Service Delivery (HRSD)Customer Service Management (CSM)Security Operations (SecOps)Conduct technical workshops and solution design sessions with stakeholders.Ensure best practices in performance optimization, security hardening, and scalability.Support pre-sales solutioning, estimations, and proposal development.Work Package 5 – Transition & Knowledge TransferMentor ServiceNow developers, administrators, and solution architects.Establish Center of Excellence (CoE) model for ServiceNow capability development.Deliver complete architecture documentation and reusable asset repository.Support transition of platform ownership to internal teams.Required SkillsDeep expertise in the ServiceNow platform architecture and administration.Strong experience across multiple ServiceNow modules including:IT Operations ManagementSecurity OperationsStrong expertise in:CMDB architecture and Service MappingFlow Designer and Workflow automationPerformance tuning and instance optimizationDevOps and CI/CD integration with ServiceNowQualificationsBachelor’s or Master’s degree in Computer Science / Engineering.10–15+ years of IT experience with 5+ years in ServiceNow architecture roles.Proven experience leading large-scale enterprise ServiceNow implementations.Experience working in regulated or large enterprise environments.Preferred CertificationsServiceNow Certified Technical Architect (CTA)ServiceNow Certified System Administrator (CSA)ServiceNow Certified Implementation Specialist (CIS – ITSM/ITOM/HRSD/CSM)TOGAF or Enterprise Architecture Certification#J-18808-Ljbffr