Chief Concierge

Supervises and directs Concierge Bell Desk activities and Bell Staff as well as Doormen Valet Parking and airport transportation requirementsProvides information pertaining to all hotel services local places of interests restaurants doctors sightseeing tours and any other information likely to be of interest to guestsRecommends first and foremost the hotels own Food and Beverage outlets before outside restaurants with full knowledge of the outlets (e.g. cuisine operating times etc.Ensures the lobby is always kept in an orderly fashionPrepares efficient work and vacation schedules for Concierge Doorman and Bell Services taking into consideration project occupancy and forecasts and large group movementsEnsures that all Concierge Doormen Valet and Bell staff are neat clean and punctual at all times and that they perform the task assigned to them promptly and efficientlyHandle problems associated with guests and liaised with department heads or executive management in the absence of the Director of OperationsMaintains a comprehensive current and guest focused set of departmental standards and procedures and implements them through onthejob trainingEnsures training needs analysis of departmental staff is carried out and training programs are designed and implemented to meet those needsConducts probation and formal performance appraisal discussions; coaches counsels and disciplines staff providing constructive feedback to enhance performanceEnsures that all guest requests for information or assistance are fulfilled in an exceptionally courteous efficient and professional manner commensurate the hotel brand.QualificationsStrong Conciergeand Front Office skills and knowledge.Minimum 2 years at a management level of a luxury hotel.Possesses good computer and property management system skills.Excellent communication skills in English oral and written. Knowledge of local and foreign languages is an advantage.Outstanding guest relations skills.Able to work a flexible schedule including weekends and holidaysRemote WorkNoEmployment TypeFulltime#J-18808-Ljbffr