Channel Team Lead - UAE Nationals Only Hub Delivery

OverviewTo help us maintain our high standards of service we are seeking an experienced and accomplished Hub Channel Team Lead to drive both innovation and in our busy Transportation network.Key responsibilitiesSupport the overall daily management of operational duties and deputize for the Hub Account Managers as required.Prioritize and continually improve safety at the delivery station; supervise logistics assistants, coordinators, and delivery associates to ensure shipments meet and exceed operational KPIs.Monitor coordinator and associate performance, coach as needed, and partner with supporting departments to improve logistics processes and operations; communicate with delivery service providers to set expectations and raise quality.Interview candidates for associate roles.Brief and monitor the workload of all associates; maintain attention to detail to ensure administrative tasks are accurately completed; measure and monitor workflows and daily metrics to assist the Operations Manager with tracking, trending, and reporting on site performance.Assist with training and mentoring new associates; provide knowledge needed to perform tasks; follow up on and resolve process-related issues as required.Be flexible to work different shifts and during overtime when needed.Resource the function from a personal standpoint, including training needs, absence and performance management coaching, and continuous monitoring of department productivity.Supervise the dispatch of shipments in the stations for Hub and timely monitoring of the cost of supply runs.Manage metrics and identify opportunities for improvement with stores on the delivery process; leverage maps to analyze distribution of active stores and ADE scouting; dive deep on store performance metrics.Participate in continuous improvement projects and in meetings with station stakeholders to present program quality metrics.Work with field team members within your territory to improve operational aspects that impact the customer experience; supervise debrief monitoring on road shipments; manage capacity performance analysis for volume balancing; provide support to partners in the delivery processes.About the teamThe Hub program is part of Amazons fast growing and always evolving rural and urban delivery program. We partner with customer-obsessed small business owners who then deliver to Amazon customers. Our partners raise the bar for the delivery experience in some of the most complex last mile scenarios. Today we are building the Hub network in UAE, Egypt, Japan, Mexico, Spain and the US while planning for global reach.QualificationsExperience with planning performance metrics and process improvementExperience managing teamsExperience in logisticsExperience with data analysisUAE national with family bookOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.#J-18808-Ljbffr