Certification Body Manager - MS - Abu Dhabi

TÜV SÜD – A global leader in the field of testing, inspection, management system certification and product certification renowned for quality, integrity and technical excellence. Established more than 150 years ago in Germany, TÜV SÜD is a leading global provider of technical services with more than 28,000 highly skilled employees across 1,000 offices worldwide. TÜV SÜD offers a wide range of testing & product certification, inspection, auditing & system certification, training and knowledge services. We are a premium quality, safety, and sustainability solutions provider.Job PurposeThe Certification Body Manager is responsible for the overall management, integrity, compliance, and effectiveness of certification activities in accordance with applicable accreditation requirements, international standards, and regulatory obligations. The role ensures that certification processes are conducted impartially, competently, and in compliance with accreditation body requirements such as EIAC, ENAS, SAC, DAkkS, NABCB or equivalent.Your TaskAccreditation ManagementMaintain and ensure continuous compliance with accreditation requirements (e.g., ISO/IEC 17021-1, ISO 17065, ISO 17024 as applicable).Act as the primary point of contact with accreditation bodies such as EIAC, ENAS, SAC, DAkkS, NABCB or equivalentPrepare, submit, and manage accreditation applications, scope extensions, renewals, and surveillance assessments.Coordinate and support witness audits, office assessments, and compliance evaluations conducted by accreditation bodies.Address non-conformities (NCs) raised by accreditation bodies, including root cause analysis and corrective action implementation.Monitor changes in accreditation rules (internal and external), IAF MDs, and regulatory requirements and ensure timely implementation.Certification Process ManagementOversee the end-to-end certification cycle, including:Application reviewContract reviewAudit planningStage 1 & Stage 2 auditsSurveillance auditsRecertification auditsSpecial audits (scope extension, transfer, short notice audits)Ensure audits are conducted as per defined certification procedures, audit durations, and accreditation rules.Review and validate certification decisions, ensuring independence between audit and decision-making functions.Ensure timely issuance, suspension, withdrawal, or renewal of certificates.Surveillance & Recertification Audit ManagementEnsure proper planning and execution of surveillance audits as per certification cycle requirements.Monitor audit intervals, audit days, and sampling requirements.Review recertification audit plans, reports, and decision records to ensure continuity of certification.Ensure customer compliance with certification rules throughout the certification cycle.Auditor & Technical Expert ManagementDefine and maintain auditor qualification, competence criteria, and authorization matrices.Approve, monitor, and periodically review auditor competence, performance, and ongoing professional development.Ensure auditors and technical experts meet requirements for:EducationIndustry experienceAudit experienceStandard-specific competenceConduct witness audits, performance evaluations, and competence reviews of auditors.Manage auditor authorization, suspension, or withdrawal where required.Audit Report & Certification Decision ReviewReview audit reports for technical adequacy, completeness, and compliance with accreditation requirements.Ensure proper classification and closure of non-conformities raised during audits.Ensure certification decisions are made by authorized, impartial personnel independent of the audit process.Maintain records of certification decisions and justifications.Quality Management System (QMS) OversightMaintain and improve the Certification Body’s Quality Management System in line with ISO/IEC standards.Ensure control of procedures, manuals, records, and templates.Conduct or oversee internal audits and management reviews.Track KPIs related to certification quality, timeliness, and compliance.Manage customer complaints, appeals, and disputes related to certification activities.Regulatory & Compliance AuditsLead preparation and coordination for audits conducted by:Accreditation bodies (e.g., EIAC, DAkkS)Regulatory authorities (e.g. SASO)Scheme ownersEnsure timely response to audit findings and implementation of corrective actions.Maintain readiness for unannounced or short-notice audits.Impartiality & ConfidentialityEnsure the impartiality, independence, and confidentiality of certification activities.Manage and monitor impartiality risk assessments.Ensure no conflict of interest exists between certification, consulting, or other activities.Customer & Stakeholder ManagementAct as escalation point for key clients, critical issues, complaints, or appeals.Support business development teams by ensuring certification offerings comply with accreditation rules.Liaise with scheme owners, regulators, and industry bodies.Reporting & DocumentationM