CE Technical support specialist

Responsibilities:Fully aware of Consumer Electronics and Home Appliances products repair technical bulletins and repair guidelines.Deep analysis of operations KPIs.Escalate product technical issues for technical problems (software, hardware, and parts lists issues) to the vendor technical team when needed.Escalate product epidemic quality issues to vendor technical support.Troubleshoot product repair issues.Evaluate staff KPIs periodically (monthly, weekly).Implement operational audits.Ensure implementation of vendor required setup, maintenance, and periodic audits.Assess team technical capabilities.Plan, set up, and implement technical training.Set up monthly technical quizzes, implement them, and provide feedback.Download the latest technical materials and provide all service centers staff with it.Communicate repair instructions and precautions to concerned team members.Prepare and conduct technical audits.Language Requirements:Arabic - Native / Mother TongueEnglish - Very GoodOwn a CarAnyHave Driving LicenseAnyJob Skills: AnyAbout The Company: (Company information not provided)#J-18808-Ljbffr