Care Counselor - Mediclinic Airport Road Hospital

The Care Counsellor is responsible for supporting high-risk and non-compliant patients with chronic conditions by facilitating their proactive engagement in the Care Gaps Program. The role involves initiating patient onboarding, guiding them through their care journey, promoting treatment adherence, and addressing clinical gaps. Through coordinated, compassionate, and patient-centered communication, the coordinator ensures enhanced health outcomes, risk mitigation, and improved patient experience in alignment with organizational standards and regulatory requirements.KEY RESPONSIBILITY AREAS:Take active responsibility to initiate patient onboarding and guides patient through the program with clinical support, clear communication, and planned coordination.Ensure patient safety by identifying, preventing and managing risks in accordance with appropriate MCME risk policies, procedures and relevant legislationTo take active responsibility for positive patient experiences by creating a conducive environment as guided by nursing leadershipTo provide accurate and comprehensive records of all communication, and education given to the patient, according to company standards and legal requirementsTo utilize all required resources effectively and efficiently, according to company guidelines.REQUIRED EDUCATION:Bachelor’s degree or Diploma in Nursing or a related clinical fieldREQUIRED EXPERIENCE:2–3 years’ experience in chronic disease coordination, care navigation, or clinical administration.Background as a nurse, clinic coordinator, case manager, or similar clinical-facing role.Experience working with Electronic Health Records (EHR) systems; Trak Care knowledge is a strong plus.REQUIRED JOB SKILLS AND KNOWLEDGE:Verbal and written communication skills in English (Arabic will be an advantage)Communication and Interpersonal SkillsComputer Literacy (Microsoft Office)Administrative and financial skillsClient experience expertise and skills within healthcareAbility to communicate effectively and professionally with clients / patients and colleaguesProficiency in an electronic medical record system#J-18808-Ljbffr