Capacity Management (ServiceNow/BMC) ITSM (Banking)

<div><h3>Capacity Management L3 IMS Engineer (Banking)</h3><p>Profiles will be fit for our position who have hands‑on and solutioning/architect side with 12 to 17 years of experience with tools like ITSM (ServiceNow/BMC), monitoring/capacity (Grafana/Prometheus), SolarWinds (Monitoring/Capacity), VMware Aria.</p><h3>Experience Requirements</h3><p>5+ years in architecture, performance engineering, and major incident leadership.</p><h3>Soft Skills&Banking Behaviors</h3><ul><li>Clear communication with operations, security, audit, and business stakeholders.</li><li>Evidence‑driven troubleshooting; strong documentation and runbook hygiene.</li><li>Ownership mindset with 24x7 support readiness and on‑call rotation participation.</li></ul><h3>Key Responsibilities</h3><ul><li>Provide L3‑level support for Capacity Management in a mission‑critical banking environment.</li><li>Ensure compliance with PCI DSS, SWIFT, and local banking regulator requirements.</li><li>Operate under ITIL processes (Incident/Change/Problem/Knowledge).</li><li>Maintain high availability, performance, and security; participate in DR/BCP drills.</li><li>Design/architect, capacity plan, and optimise Capacity Management for large‑scale banking workloads.</li><li>Lead major incidents/war rooms; guide L1/L2; produce post‑incident reports for auditors.</li><li>Define standards, golden configurations, and automation (scripts/Infra‑as‑Code) to reduce toil.</li><li>Roadmap planning, version upgrades, performance baselining, and DR strategy ownership.</li></ul><h3>Required Tools&Technologies</h3><ul><li>ITSM (ServiceNow/BMC)</li><li>Monitoring (Grafana/Prometheus)</li><li>Vendor admin tools</li><li>SolarWinds (Monitoring/Capacity)</li><li>VMware Aria</li></ul><h3>Relevant Certifications</h3><ul><li>ITIL Foundation</li></ul></div>#J-18808-Ljbffr