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Call Quality Analyst (US Sales)

brocus it solutions pvt ltd

Sanpada, Navi Mumbai, Maharashtra, India₹25,000–₹80,000/moAED 1.1K-3.5K/moToday
IndiaAnalystFull Time

Skills Required

Customer Service

Job Description

Job brief: The Quality Analyst is responsible for monitoring, evaluating, and improving the quality of Sales orcustomer service provided by agents in a BPO environment. This role involves assessing interactions,ensuring compliance with company standards, identifying training needs, and working with