H
Call Quality Analyst
Hair O Craft
Kochi, Kerala, India₹25,000–₹80,000/mo≈ AED 1.1K-3.5K/moToday
IndiaSoftwareFull Time
Job Description
A Call Quality Analyst (QA) monitors and evaluates inbound/outbound call interactions against established quality metrics, such as accuracy, compliance, and empathy. They provide actionable feedback, coach agents to improve performance, identify trends, and develop training materials to enhance cust
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