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Call quality analyst

Eriez magnetics india pvt ltd

Chennai, Tamil Nadu, India₹25,000–₹80,000/moAED 1.1K-3.5K/moToday
IndiaAnalystFull Time

Job Description

Call Quality Analyst monitors, evaluates, and scores inbound/outbound customer interactions (calls, chats, emails) to ensure compliance with company policies, scripts, and industry regulations. They identify performance trends, provide actionable coaching feedback to agents, and generate reports to