Call Centre and Leads Management Officer

Call Centre and Leads Management OfficerJobTitle: Call Centre and Leads Booking OfficerJob Summary: Your primary responsibility will be to convert the leads generated by the marketing team into satisfied patients. Through effective communication, relationship-building, and exceptional customer service, you will play a crucial role in expanding our patient base and promoting the highest standard of care.Job Responsibilities:Engage with potential patients via phone calls, email, and other communication channels to convert leads into appointments or consultations.Build strong and lasting relationships with potential and existing patients. Understand their needs, concerns, and preferences to provide personalized service.Develop a comprehensive understanding of our healthcare services and offerings. Effectively communicate the benefits of our services to potential patients, addressing any questions or objections they may have.Efficiently manage appointment calendars and schedules, ensuring optimal utilization of time slots and prompt follow-ups.Conduct follow-up calls and emails to nurture potential patients and guide them through the decision-making process, assisting them in making informed choices.Deliver exceptional customer service at all touchpoints, addressing inquiries, resolving issues, and ensuring a positive patient experience.Work closely with the marketing team to understand campaign strategies, target audience demographics, and marketing initiatives. Provide feedback on lead quality and suggest improvements.Monitor and analyze lead conversion rates, appointment booking rates, and other relevant metrics. Identify areas for improvement and implement strategies to increase conversion rates.Keep accurate records of all patient interactions, appointments, and outcomes in the CRM system.Job Requirements:Min. experience of 1-2 years in tele sales, customer service, or a related field, preferably in the healthcare industry.Excellent communication skills, both verbal and written, with a friendly and persuasive demeanor.Empathy and a genuine desire to assist patients in making well-informed decisions about their healthcare needs.Strong organizational skills and the ability to multitask effectively in a fast-paced environment.Adaptability to learn about medical procedures and services to engage with potential patients confidently.Results-driven with a track record of meeting or exceeding sales targets.Ability to work independently and as part of a team.High level of integrity and adherence to ethical standards in dealing with patient information and inquiries.Fluent in English and Arabic#J-18808-Ljbffr