Call Centre Agent - UAE National (Emiratisation)

We are partnering with a leading organisation within the insurance sector to hire Emirati candidates for a Call Centre Agent role based in Dubai. This is an excellent opportunity for Emirati professionals looking to build a long-term career in a structured, customer-focused environment.The role is ideal for individuals with strong communication skills and a passion for customer service, offering exposure to insurance products, client interactions, and operational processes within a dynamic team.Key Responsibilities:Handle inbound and outbound customer calls in a professional and efficient mannerProvide accurate information regarding insurance products, services, and policiesResolve customer inquiries, concerns, and complaints within defined timelinesMaintain accurate records of customer interactions in internal systemsEnsure high levels of customer satisfaction and service qualityFollow internal procedures and service standards to deliver consistent customer experienceCoordinate with internal teams when required to resolve customer issuesKey Requirements:Emirati with FamiIy Book (Emiratisation role) – mandatoryHigh School, Diploma, or bachelor’s degree holders are welcome to applyStrong communication skills in English (Arabic is an advantage)Interest in customer service and client-facing rolesPrior experience in a call centre or customer service role is an advantageStrong interpersonal skills with the ability to work in a fast-paced environmentProfessional, positive attitude with a willingness to learn#J-18808-Ljbffr