Call Center Transformation Director

A leading IT services provider is seeking a Call Center Operation Transformation Lead in Dubai, UAE. This role involves redesigning the call center operating model, defining SLAs and governance, and optimizing customer journeys. The ideal candidate has 8–12 years of leadership experience in contact center operations and will drive performance enhancement strategies. This position offers a contract with a focus on management and is crucial in the transformation of service delivery.#J-18808-Ljbffr