Call Center Quality Analyst

We are seeking a detail-oriented and performance-driven Call Center Quality Analyst to monitor, evaluate, and improve customer service operations while ensuring high service standards and compliance.Key ResponsibilitiesMonitor and evaluate customer service calls, chats, and emailsAssess agent performance based on company quality standardsProvide detailed feedback and coaching to improve service deliveryPrepare quality reports and performance analysisIdentify training needs and process improvement opportunitiesEnsure compliance with company policies and service guidelinesWork closely with team leaders and managementEligibility & RequirementsExperience and freshers can apply (training provided)Good communication and listening skillsStrong attention to detail and analytical skillsBasic computer knowledge and reporting abilityResponsible, punctual, and professional attitudeWilling to work shifts when requiredHow to ApplyWhatsApp: +971 52 557 7101Email: alfayezeventsandlogistics@gmail.com#J-18808-Ljbffr