Call center operator

Call center operator vacancy in Ajman UAECall Center Operator (Egyptian - English Speaking - Without Experience)We are looking for a dynamic and outgoing Call Center Operator with excellent language skills to join our team in Ajman, UAE. This position requires an individual who is passionate about customer service and has the ability to quickly build relationships with customers.ResponsibilitiesAnswer incoming calls, emails, and chats from customers in a professional and friendly mannerHandle customer inquiries, provide appropriate solutions, and follow up to ensure resolutionUpdate customer information in the databaseUnderstand customer needs and provide assistance accordinglyIdentify potential opportunities for sales or upselling servicesEscalate complex customer issues to the relevant departmentMonitor performance metrics and ensure targets are metQualificationsFluency in English is required (Arabic is an added advantage)Previous experience in a call center or customer service role is preferred but not requiredAbility to work independently and take initiativeExcellent communication and interpersonal skillsAbility to multitask, prioritize, and manage time effectively#J-18808-Ljbffr