Call Center Operation Transformation Lead

Call Center Operation Transformation LeadJoin to apply for the Call Center Operation Transformation Lead role at Dicetek LLCLeads operating model redesign, performance optimization, and service governance.ResponsibilitiesRedesign call center operating modelDefine SLAs, KPIs, dashboards, and governance frameworkWorkforce planning and capacity modelingQuality assurance and escalation frameworksCustomer journey optimization and cost controlQualifications8–12 years in contact center operations leadershipSeniority levelDirectorEmployment typeContractJob functionManagement and ManufacturingIndustriesIT Services and IT ConsultingReferrals increase your chances of interviewing at Dicetek LLC by 2xGet notified about new Operations Lead jobs in Dubai, Dubai, United Arab Emirates.Dubai, Dubai, United Arab Emirates#J-18808-Ljbffr