Call center Executive

OverviewMeraki Education is looking for enthusiastic and customer-oriented individuals to join our call center team. The role involves handling inbound and/or outbound calls, assisting families interested in admissions at our school, with their queries, resolving issues, and ensuring parent satisfaction while following company policies and procedures.ResponsibilitiesAnswer inbound calls from families promptly and professionallyMake outbound calls towards new leads, follow-ups to existing parents, collecting feedback from existing parentsHandle parent inquiries, complaints, and requests with accuracy and empathyProvide detailed information about the school, its processes & upcoming events/activitiesRecord & update details of all interactions in the CRMEscalate complex issues to senior team members & refer cases to specific teams depending on case historyAchieve daily/weekly/monthly call handling and performance targetsMaintain a positive, professional, and courteous tone during all customer interactionsFollow call scripts, quality standards, and compliance guidelinesQualificationsBachelor's degree is a mustPrior customer service or call center experience is an advantage but not mandatoryExcellent English communication skillsActive listening and problem-solving abilitiesAbility to remain calm under pressure and handle difficult parentsBasic computer knowledge and familiarity with MS Office/CRM toolsFlexible working in shifts for an international location#J-18808-Ljbffr