Call Center Executive - Emiratized role

Get AI-powered advice on this job and more exclusive features.Job PurposeTo serve customers by providing product, service information; resolving product and service issues by maintaining immaculate quality standards. To ensure financial & reputational integrity of the organization and provide end to end solutions for better customer service experience.Possessing a strong team spirit, motivation and friendly environment with all customers and colleagues.Job Specific AccountabilitiesProvide excellent customer service by attending to incoming calls within the quality guidelines.Handle and resolve customer complaints to customer satisfaction within the defined authority limits and escalation as per process.Recommend potential products or services to management by collecting customer information and analyzing customer needs.Ensure quality of inbound/outbound calls by achieving set targets in terms of service standards and customer satisfaction scores.Contribute to the business by generating new prospects/Leads and upselling for all types of FAB products.Maintain customer records by updating customer history through service requests/complaints and notes; maintain confidentiality of the bank’s customers and data.Ensure the business meets its obligations under the bank’s policies and standards and local laws/regulations.Attend to special tasks assigned by team leader and managers.Demonstrate flexibility in adhering to planned/scheduled shifts and on‑call/unplanned shifts due to floor situation for achieving all defined Service Level and Abandoned rates.Ensure self‑punctuality, adherence of policies & procedures and discipline to the centre.Seniority levelEntry levelEmployment typeFull‑timeJob functionBusiness Development and SalesIndustry: BankingReferrals increase your chances of interviewing at First Abu Dhabi Bank (FAB) by 2x.Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates.#J-18808-Ljbffr