Call center agent

ResponsibilitiesThe role involves handling customer inquiries, processing leads, providing consultations, and achieving sales targets in a fast-paced environment.The role involves monitoring customer interactions, designing quality scorecards, providing feedback, and improving processes for service excellence.Provide excellent customer service through various channels, manage reservations, and support sales while demonstrating problem‑solving and communication skills.Design, implement, and support Unified Communications solutions, ensuring integration with core networks, while managing administration, troubleshooting, and compliance.Manage customer communications across digital platforms, ensure timely responses, monitor team performance, and provide insights to enhance customer experience.