Business Excellence & Performance Manager

Design and embed a group-wide Business Excellence system that improves performance, builds execution discipline, and drives continuous improvement across operations and support functions — without overlapping with TQM, ISO, compliance, or audit.This role acts as the performance engine for operational excellence and sustainable improvement.1. Key ResponsibilitiesA. Business Excellence Framework & GovernanceDesign and develop the Group Business Excellence model and maturity roadmap.Establish governance frameworks and standards for continuous improvement and performance initiatives across subsidiaries.Define standards, review mechanisms, and improvement governance routines.Ensure alignment between Business Excellence initiatives and group strategy priorities.Lead cross-group benchmarking and maturity tracking against industry standards (e.g., WCM, EFQM, and best-in-class operational models) to identify gaps, prioritize improvements, and monitor progress.B. Continuous Improvement & Operational ExcellenceLead and govern Continuous Improvement programs across the group.Deploy Lean, Six Sigma, and Operational Excellence initiatives aligned to value creation.Identify productivity, cost, and efficiency opportunities across operations and support functions.Ensure initiatives are business‑owned, measurable, and sustained.C. Performance Management SystemDesign, govern and maintain performance measurement architecture across subsidiaries.Define KPI hierarchies aligned to strategy and annual plans.Support performance review routines (monthly/quarterly reviews, dashboards, gap analysis).Ensure consistent reporting standards across entities.D4. Operational & Supply Chain ExcellenceSupport operational productivity improvement initiatives across manufacturing and distribution.Drive supply chain excellence initiatives including planning, cost‑to‑serve, inventory optimization, and service level improvements.Coordinate cross‑entity benchmarking and best‑practice replication.E. Capability Building & CultureDevelop internal capability in CI, Lean, Six Sigma, and performance management.Coach subsidiary teams and CI champions.Support performance culture and accountability discipline across the group.2. Core CompetenciesOperational excellence mindsetSystems thinking and performance orientationStrong facilitation and coaching abilityChange influence across functions3. Skills & ToolsLean / Six Sigma tools (VSM, Kaizen, DMAIC, root cause, standard work)KPI design and performance routinesProductivity/cost improvement logic4. Experience & Qualifications8–12 years in OpEx / CI / performance managementExperience in manufacturing, distribution, or large operations environmentsBachelor’s degree required- Engineering / Operations / Supply Chain preferredEFQM Assessor or Business Excellence certification – PreferredWorld Class Manufacturing (WCM) or Supply Chain Excellence – PreferredExplicit ExclusionsNo ownership of ISO certifications, audits, compliance, or quality assuranceNo replacement of line management responsibility#J-18808-Ljbffr