Business Analyst, Airline Loyalty

The CompanyCognizant (NASDAQ:CTSH) is a leading provider of information technology, consulting, and business process outsourcing services, dedicated to helping the world's leading companies build stronger businesses. Headquartered in Teaneck, New Jersey (U.S.), Cognizant has over 340,000 employees as of January 2025. Cognizant is a member of the NASDAQ-100, the S&P 500, the Forbes Global 1000, and the Fortune 500 and is ranked among the top performing and fastest growing companies in the world.About Cognizant ConsultingTo be digital, companies today must have organizational velocity approaching speed of light while providing individualized offerings that result in fanatical levels of customer satisfaction-all with laser-focused cost control. And from applications to infrastructure, processes to operational models and interfaces to experiences-there are digital forces driving change in every part of our clients' organization. At Cognizant, our consultants orchestrate the capabilities to truly change the game-across strategy, design, technology and industry/functional knowledge to deliver insight at speed and solutions at scale. Our approach is built around elevating business understanding of the aspirations and unique abilities of customers and employees and by building these relationships based on trust and value.More information? Please visit https://www.cognizant.com/consultingRole PurposeRepresent the airline loyalty business, ensuring the selected LMS supports current and future program needs without recreating legacy constraints.Key ResponsibilitiesDefine business and functional requirements across:Program structures (B2C, B2B)Tiering, benefits, milestones, subscriptionsCampaigns, offers, partner earn/burnValidate use cases and operational scenarios (retro claims, refunds, reversals, exceptions).Own functional fit scoring during vendor evaluation.Ensure feasibility across customer service, finance, marketing, and partnerships.Challenge vendors on configurability vs customization.Support implementation by validating solution design against real world operations.Required Experience & Profile7-10+ years in airline or large scale loyalty program operations/design.Hands on exposure to LMS platforms (Comarch, IBS, Amadeus, Salesforce, etc.).Strong understanding of billing, settlement, fraud, and customer servicing.Able to translate business ambition into executable system requirements.The Cognizant community:We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.Cognizant is a global community with more than 300,000 associates around the world.We don't just dream of a better way - we make it happen.We take care of our people, clients, company, communities and climate by doing what's right.We foster an innovative environment where you can build the career path that's right for you.About us:Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World's Best Employers 2025) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.comCognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.Disclaimer: Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.#J-18808-Ljbffr