BSS Operation Sr Engineer

We dont think about job roles in a traditional way. We are antisilo. Anticareer stagnation. Anticonventional.Beyond ONE is a digital services provider radically reshaping the personalised digital ecosystems of consumers in high growth markets around the world. We’re building a digital services aggregator platform with a strong telco foundation and a profitable growth strategy that empowers users to drive their own experiences: subscribe once, source from many and only pay for what you actually use.Since being founded in 2021 we’ve acquired Virgin Mobile MEA, Friendi Mobile MEA and Virgin Mobile LATAM (with 6.5 million subscribers) and 1600 dedicated colleagues across Chile, Colombia, KSA, Kuwait, Mexico, Oman and UAE.To disrupt for good takes a rebellious spirit, a questioning mind and a warm heart. We really care about how to get things done and not who manages who. We benefit from our diversity and together we disrupt the way we and others think in about our lives for good.Do you want to exchange ideas, learn from each other and leave your mark on our journey? This is the place for you.What Success Looks LikeIn your first year you will establish 100% visibility into operational processes, deliver a vendor SLA improvement plan and build a proactive issue resolution strategy that reduces downtime and enhances service performance.Why This Is for YouIf you’re keen on solving end‑to‑end system reliability and vendor coordination challenges in a dynamic telecom environment, we’re looking for someone ready to tackle this challenge head‑on and make an impact from day one.Key ResponsibilitiesLead technical escalations from customer care and sales teams ensuring fast and accurate resolution.Collaborate with internal IT customer operations and vendor teams driving SLA adherence and continuous service improvement.Manage third‑party vendor relationships for L2 & L3 support ensuring issue resolution and proper documentation across systems.Perform daily system health checks and troubleshoot complex application issues.Execute root cause analysis, incident tracking and resolution documentation to build long‑term fixes.Monitor backend IT systems proactively to mitigate user‑impacting issues.Provide automated reporting tools and scripts to streamline recurring tasks and bug resolution.Support IT project planning and implementation aligning with operational and business goals.Contribute to continuous process improvement and maintain up‑to‑date technical documentation.Qualifications & AttributesWe’re seeking someone who embodies the following:EducationBachelor’s or Master’s degree in Computer Science, Engineering or a related field.Experience7–10 years in telecom operation support within mobile telecom operators or MVNOs.5–10 years managing network operations using global standards like ITIL and eTOM.Technical SkillsMust‑haves: strong diagnostics skills, experience with backend application monitoring, proven record in vendor management, familiarity with telecom BSS/OSS operations.Nice‑to‑haves: experience implementing automation through scripting, knowledge of provisioning systems and exposure to cloud‑based solutions.Unique AttributesThrives in fast‑paced environments requiring cross‑functional collaboration.Possesses a proactive mindset, strong analytical thinking and high‑level problem‑solving abilities.Excels with ITIL‑based methodologies and can navigate matrix organizations effectively.What We OfferRapid learning opportunities: we enable learning through flexible career paths and exposure to challenging & meaningful work that will help build and strengthen your expertise.Hybrid work environment: flexibility to work from home 2 days a week.Healthcare and other local benefits offered in market.#J-18808-Ljbffr