Brand Ambassador - Luxury Retail- Arabic and English Speaker

Job DescriptionAre you looking for a career change with a forward-thinking global organization? Come be part of our award‑winning company driven by our people from 70+ countries where ALL members contribute and support each other’s success and well‑being, proudly united as our “game‑changers.” We’re recognized with awards such as "World’s Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.We’re on the lookout for Arabic and English‑speaking Customer Representatives (on‑site) to join our team of game‑changers who engage with customers from top brands in luxury retail, finance, real estate, fashion, healthcare, and other leading‑edge industries. We create epic career journeys that empower our people towards greater opportunities and brighter futures. At Concentrix, you belong, you make a difference, and you succeed on your terms.Career Growth And Personal DevelopmentThis is a great opportunity to reimagine an all‑new career journey and develop “friends for life” at the same time. We’ll give you all the training, cutting‑edge technologies, and the continuing support you’ll need to succeed. Plus, at Concentrix there’s real career and personal growth potential. About 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.What You Will Do In This RoleAs a Luxury brand ambassador, you will:Handle inbound and outbound requests via multiple channels (phone, e‑mail, mail, live chat, social channels, WhatsApp…)Curate unforgettable, personalized experiences for high‑net‑worth clientsMaintain broad knowledge of client products and/or servicesExceed sales and CRM targets while fostering long‑term client relationshipsLeverage your deep product knowledge—materials, craftsmanship, heritage—to advise and inspireMaintain utmost discretion and professionalism in every interactionCollaborate seamlessly with the team to uphold brand standards across all touchpointsSupport ecommerce related enquiries for all sites in the regionRespond to after‑sales related questions (basics only)We embrace our game‑changers with open arms—people from diverse backgrounds, curious, and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.Concentrix Is a Great Match If YouThe ideal candidate will possess a previous experience in the Luxury Retail / Hospitality industry and have a strong passion for the luxury universe.Bachelor’s degree or diploma in any related field.3–5 years of experience in luxury retail, upscale hospitality, or high‑end customer service.Fluent in English; (B2, C1 level + ) Arabic (and other languages) are strong assets.University degree—background in the timepiece and jewelry industry, and/or in luxury items would be an added advantage.Can work rotating and weekend shifts.Don’t meet every requirement? No worries. We’re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don’t check every box, we encourage you to apply anyway. We’ll do our best to match you with the right job, whether it’s this one or another role.#J-18808-Ljbffr