Branch Service Assistant (Qatari & Children of Qatari Mother)

Job SummaryThe BSA will assist branch walk-in customers in fulfilling service requests to deliver day-to-day customer-facing activities within the branch for existing and/or new customers, in order to provide high quality customer service.Responsible for migrating customers to digital channels & enhancing the client experience, and business referrals.Key AccountabilitiesCustomer AssistanceCustomer oriented and service oriented.To proactively manage the traffic in busy branches and assist in reducing wait times.Execute bank initiative by promoting and educating customers to use alternative banking channels (in order to drive profitability and optimization of services).Referring new business opportunities to branch CSAs.Accept and process customer requests and forward to branch officers for onward processing.Assist other staff and other duties entrusted by superiors.Ensure compliance with operating procedures/policies.Ensure that the bank’s literature displays and branding in the branch meet bank criteria.Other AccountabilitiesBranch Process FacilitationAssist customer in fulfilling customer requests and follow internal SOPs/guidelines, while processing.Follow up and monitor status of customer applications to ensure they are within agreed service delivery standard.Continuous ImprovementContribute to the identification of opportunities for continuous improvement of systems, processes and practices taking into account international leading practice, improvement of business processes, cost reduction and productivity improvement.Policies, Systems, Processes & ProceduresFollow all relevant departmental policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.Statements and ReportsAssist in the preparation of timely and accurate departmental statements and reports to meet CBQ and department requirements, policies and standards.Quality, Health, Safety, & EnvironmentEnsure all relevant quality, health, safety and environmental procedures, instructions and controls are adhered to so that the safety of employees, quality of products/services and environmental compliance can be guaranteed.Related AssignmentsPerform other related duties or assignments as directed.EducationBachelors Degree#J-18808-Ljbffr