Beach floor supervisor

Company DescriptionLoft A is a creative and dynamic hub that specializes in designing innovative and visually appealing spaces tailored to each client's unique vision. With a talented team of engineers, designers, and analytics experts, the company delivers exceptional solutions across diverse projects. From initial concept to project completion, Loft A emphasizes quality, functionality, and customer satisfaction. The company prides itself on creating transformative designs that captivate and inspire.Role DescriptionThe Beach Floor Supervisor is a full-time, on-site role based at Loft A Studio's location in Doha, Qatar. This role involves supervising daily operations of the beach facility to ensure a seamless guest experience. Responsibilities include overseeing customer service, ensuring adherence to safety protocols, training and coaching staff, and maintaining high service and operational standards.QualificationsExcellent Communication and Customer Service skills to ensure positive guest interactions and resolve concerns effectively.Proven ability in Training, Coaching, and supervising teams to perform efficiently and maintain high service standards.Strong organizational and leadership skills to oversee daily operations and staff performance effectively.Ability to thrive in a fast-paced environment and work under minimal supervision.Proficient in English; knowledge of Arabic is an advantage.Experience in hospitality, leisure, or a supervisory role in a similar setting is an advantage.ResponsibilitiesSupervise daily beach operations to ensure smooth, safe, and efficient service.Monitor staff performance and assign duties (lifeguards, attendants, service staff).Ensure all beach equipment is set up and maintained properly.Enforce safety rules, emergency procedures, and company policies.Handle guest requests, complaints, and special arrangements promptly.Provide clear daily briefings to the beach team.Maintain ongoing coordination and monitoring with lifeguards, POS operators, maintenance, security, and housekeeping teams.Ensure professional, friendly, and culturally appropriate communication with guests.Report incidents, feedback, and operational updates to management in a timely manner.Prepare written reports.Greet and assist guests, ensuring a high level of hospitality.Anticipate guest needs and personalize service when possible.Resolve complaints calmly and elevate when necessary.Ensure lifeguards are alert and positioned correctly.Monitor weather and sea conditions; take action when required.Conduct regular, ongoing inspections of the beach area and facilities to ensure safety, hygiene, and cleanliness standards are consistently maintained.Ensure compliance with local regulations and resort policies.Train, guide, and motivate team members.Conduct shift briefings and debriefings.Monitor attendance, grooming, and discipline.Support team during peak hours or emergencies.Oversee and maintain the inventory of beach supplies and equipment, ensuring adequate stock levels and proper maintenance.Coordinate setup for events or special beach activities.Keep records of daily operations and incidents.Ensure cleanliness and organization of the beach area.Promote beach services, activities, and special offers to guests through direct interaction.Communicate daily promotions, events, and experiences to increase guest participation.Act as a brand ambassador, ensuring all guest interactions reflect the company’s image and standards.Gather guest feedback and communicate insights to management to improve services and marketing strategies.Coordinate with marketing/events teams to execute on-site promotions and beach events.Support social media opportunities (assisting guests, facilitating photo-friendly setups, highlighting experiences).