BBD - Relationship Manager (Outsourced)

OverviewDescriptionRole : Relationship ManagerLocation : DubaiRole Purpose:This role is primarily responsible for developing and maintaining business relationships with SBF clients to fulfill their banking requirements. Enhance customer relationships through regular planned meetings to maintain proper business relationship identify further opportunities for x-sell and improve serviceKey AccountabilitiesRevenue:Expenses:Net Income:Assets:Consumer satisfaction loan/financing repayment performance loan/financing delinquency rates consumer retention substantiated Complaints compliance with regulatory requirements/best practices guidelines and codes of conductNo of valid customer complaints Percentage of Delinquent customers No. of customer exits due to Financial Crime Compliance reasonsSpecialist Skills / Technical KnowledgeGood knowledge of ADIBs Business Banking products & servicesExperience of credit analyses.Good knowledge of ADIBs Operational Policies & ProceduresProficient in credit appraisal techniques including credit risk business & financial analysis.Knowledge of Business Relationship Management.Fair Knowledge of UAE banking practices regulations & risksGood Knowledge of Anti-Money laundering regulations issued by the UAE Central Bank and other regulatory authoritiesGeneral awareness of competitors in the local marketExcellent knowledge of service standardsKnowledge of Cross SalesComputer skillsExcellent Communication SkillsExperienceRequired Experience:Manager#J-18808-Ljbffr