Banking Experience Concierge

Key Responsibilities:Greet and welcome customers professionally as they enter the branch.Identify customer needs and direct them to the appropriate staff or service channel (e.g., teller, banker, ATM).Educate and assist customers with digital banking tools, mobile apps, and self-service kiosks.Manage lobby traffic, maintain queue flow, and reduce customer wait times.Handle basic customer inquiries regarding account information, branch services, and product offerings.Promote bank products, services, and special offers aligned with customer needs.Collect and act on customer feedback to improve service delivery.Support branch operations with administrative tasks as needed.Ensure the lobby and self-service areas are clean, orderly, and fully stocked with marketing materials.Follow all bank policies, procedures, and compliance regulations.Job Skills & Qualifications:High school diploma or equivalentPrior experience in customer service, retail, or hospitality; banking experience a plus.Strong interpersonal and communication skills.Basic knowledge of banking products and digital tools.Ability to manage multiple tasks and prioritize in a fast-paced environment.What we offer you:Competitive salary packageStrong emphasis on work-life balance and wellbeing across the bankWorld-class Learning & Development platform and career developmentGenerous annual leave entitlement and Private HealthcarePreferential banking facilities for employees#J-18808-Ljbffr