Backbone Technical Program Manager, Rest of World Backbone

AWS Infrastructure Services owns the design, planning, delivery and operation of all AWS global infrastructure. We support all AWS data centers and all of the servers, storage, networking, power and cooling equipment that ensure our customers have continual access to the innovations they rely on. We work on the most challenging problems with thousands of variables impacting the supply chain and are looking for talented people who want to help.You will join a diverse team of software, hardware and network engineers, supply‑chain specialists, security experts, operations managers and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. You’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.Amazon Web Services is looking for a Technical Infrastructure Program Manager (TIPM) to support one of the world’s largest telecommunications networks focusing on long‑haul leased capacity management across APAC and EMEAI regions. This role within the Global Connectivity Infrastructure Development (GCID) organization is responsible for driving strategic improvements in leased capacity delivery, data quality management and infrastructure tool optimization. The ideal candidate will have proven experience, strong ownership and passion for managing complex telecommunications infrastructure programs. You will oversee quality control systems, drive vendor management and ensure accurate documentation across multiple platforms while collaborating with Business Developers and stakeholders globally. This position offers the opportunity to implement innovative solutions and operational efficiencies in our hyperscaled cloud infrastructure supporting Amazon’s expanding global network presence and connectivity needs.Key job responsibilitiesServe as a key member of the Rest of World backbone team managing the long-haul backbone leased capacity delivery plan across APAC/EMEAIManage and track approved network plans with internal stakeholders and planners until infrastructure is in serviceProvide the regional managers with regular updates through standardized reporting mechanismsDrive process improvements through tool optimization and automationDrive data quality improvement initiatives and implement standardized processes for leased capacity managementMaintain accurate records of leased capacity agreements, costs and capacity utilization across regionsVendor management to ensure timely delivery, accurate documentation and measure progress through quality KPIsDevelop quality management programs that track defects, mitigate risks, standardise root‑cause analysis and implement KPIs to rate vendor successManage relationships with providers and maintain strategic business alignmentInterface with internal stakeholders (Business Development, Network Planning, Finance and Engineering teams) to align on the requirementsCoordinate with internal teams to ensure proper hand‑over and documentationUnderstand technical components for network connectivity including ILA requirements and power specificationsProficient in software scripting (Python or equivalent) for developing tools to enhance data aggregation and reporting activitiesLeverage AI tools to develop document‑creation processes, auto‑coding and support advanced decision‑making capabilitiesA day in the lifeThis role involves managing leased capacity delivery and data quality across APAC/EMEAI regions. Daily activities include coordinating with Business Development teams, Network Operations and external vendors to ensure efficient delivery and documentation. You’ll drive process improvements, maintain quality control standards and manage stakeholder communications. The role requires strong attention to detail, problem‑solving skills and the ability to handle multiple priorities. You’ll be responsible for identifying operational efficiencies, standardising data management practices and ensuring accurate tracking of lease agreements and infrastructure documentation.About the teamDiverse Experiences: Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path or includes alternative experiences, don’t let it stop you from applying.Why AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating, which is why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Work/Life BalanceWe value work‑life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of