Back Office Manager (Customer Service)

Dubai, United Arab Emirates | Posted on 02/20/2026SEVEN is a Dubai-born wellness brand redefining what it means to live well through seven core pillars: fitness, movement, recovery, relaxation, nourishment, longevity, and community. With an off‑luxury approach and a presence across the Middle East and Europe, SEVEN creates expansive spaces and experiences designed to optimise well‑being. From wellness clubs to nutrition concepts, SEVEN empowers individuals to live healthier, more balanced lives, seven days a week.Job DescriptionThe Customer Relations Back Office Manager is responsible for overseeing all non-member-facing customer service operations of the wellness club. This role ensures smooth administrative support for memberships, billing, bookings, and service coordination, enabling an exceptional member experience while maintaining accuracy, compliance, and operational efficiency.Key Responsibilities and ExpectationsManage back-office operations supporting front desk, coaches, therapists, and member services teamsOversee membership administration, including contracts, renewals, freezes, upgrades, and cancellationsEnsure accurate processing of payments, invoices, refunds, and coordination with the finance teamMonitor booking systems for classes, personal training, wellness treatments, and facilities usageHandle back-office resolution of member complaints and escalationsMaintain accurate member records in CRM and club management systemsPrepare operational and customer service reports (attendance, utilization, churn, service trends)Coordinate with sales, fitness, wellness, and operations teams to ensure service continuityEnsure compliance with company policies, data protection, and health & safety documentationImprove internal workflows related to member onboarding, service delivery, and retentionManage and coach back-office customer service staffSupport audits, internal controls, and system enhancementsSkills and CompetenciesStrong understanding of customer service operations in wellness, fitness, or hospitality environmentsHigh attention to detail and administrative accuracyStrong coordination and people management skillsAbility to work in a fast-paced, member-centric environmentAnalytical and reporting skillsProficiency in CRM, membership management, and booking systemsExcellent written and verbal communication skillsFluent in EnglishRequirementsBachelor’s degree in Business Administration, Hospitality, or related field4–6 years of experience in customer service operations or back-office managementExperience in a wellness club, fitness center, spa, or hospitality setting is highly preferredTeam leadership experience is requiredBenefitsCompetitive Salary: Based on experience and role responsibilitiesClub Access: Full access to SEVEN Wellness Club facilities and classesF&B Discount: 50% off all in-house food and beverage items at The Dose by SilvenaCareer Growth: Opportunities to grow across SEVEN’s expanding group of brandsSupportive Culture: A team-oriented environment that values initiative, professionalism, and well‑being#J-18808-Ljbffr