AVP & Team Leader, Liabilities - NTB Coverage DXB

Key Accountabilities:Financial:Support the team to achieve sales and revenue objectives for all Products as per set business planSupport the team to achieve monthly& annual set KPI objectivesHelp the team by providing leads and distribute itDistribute the team to different area to make sure maximum utilization of the marketEnsure x-sell opportunities are being tracked and sent accordinglyMaintain Daily Sales Reports on sales performanceCustomers:Be commercially effective in the role and consistently keep customer/client as focus & ensure excellent customer service by delivering quality client on-boarding experience.Maintain and enhance relationship with key clients and increase share of walletMonitor the performance of all clients on boarded by the team members and be responsible for quality of CDD and documentation.Keep close monitoring on the market and update the managerEnsure thorough knowledge of all product, policies and processes in order to achieve superior client on boarding experienceCall random clients and make sure proper information and services is providedUnderstand and resolve/escalate customer redresses to ensure timely resolutionLearning & Growth:Participate in the assigned People Development and L&D programmes. Take accountability for own development by active enrolment and participation with close coordination with respective TeamTo ensure participation in assigned training, Learning & Development programmesAwareness to competition offerings and offer suggestions to line manager to improve product/ processesInternal Processes:Ensure implementation of prescribed Sales & Compliance processes as per Bank's policies.Implement governance & controls to proactively identify, manage and minimize/mitigate potential losses to the franchise within respective Area.Adhere to Risk Control Assessment process across all areas of Business Banking Department - Selling, Client Onboarding,Fraud Control,Client Application & KYC Documentation etcAdherence to all prescribed internal processes to ensure satisfactory Audit Ratings by adherence of all prescribed processesEnsure to bring quality and right customers to the franchise.#J-18808-Ljbffr