AVP, Personal Loan Sales

Job Title AVP, Personal Loan Group Consumer banking Group Department Consumer Banking – Sales Reporting To VP & Sales Area HeadJob PurposeTo sell Core product and to encourage cross selling of other direct sales products in assigned business territoryTo build and maintain effective business relationship with customersTo manage the team assigned in a manner that would increase Sales in accordance with Credit policyTo manage daily set of activities, outputs and staff performances through digital platformsKey ResponsibilitiesCore ResponsibilitiesTo manage the team assigned, wherein the monthly sales are met or exceeded.To plan, organise, lead and control team and their activities both from office and remotely by using Microsoft Tasks/CRM/digital transformation mediums.To be able to conceptualise and create new avenues of business in collaboration with Employee banking.To source quality business by ensuring Fraud and compliance guidelines are met.To ensure effective customer relationship management of all business sourcing via constructively using NPS survey remarks/scores.Ensure effective sales progress by developing and maintaining reporting/tracking of systems, anti-attrition processes and techniques, etc.Managing a team including addressing their training needs to the appropriate resource, along with ensuring a smooth process for all.To build and maintain effective business relationship with all internal departments and branchesTo build and grow the sales organisation as an extension of the branch manager and the branch networkTo interface with the Employee Banking relationship managers to effectively deploy teams to capitalise on employee banking and branch.To assist in conducting Promotional Activities, meetings and Road Shows in the assigned showrooms to Achieve or Exceed Budgeted Sales Volumes.To ensure that the documentation provided by the team is complete and error‑free for all approved applications sourced from such assigned team.To ensure that team is doing regular follow up for document discrepancies, which have been approved as Deferrals.To provide Monthly MIS on performance to Manager of the assigned Region.To provide Weekly MIS on all related Sales/Services Updates to Manager DSD team as to ensure regular tracking of Errors/Deferrals/etc.To provide regular customer and market feedback to senior management, to improve Product Offering and Business Acquisition.To capitalize on‑cross selling opportunities.To recommend the banks products proposed from the team, and which are considered good credit risk and as per Bank Policy.Requires good convincing and Negotiating Skills according to the complexity of business.Continuous suggestions on changes and ways of improving FAB Products.Manage Business Complexity in view of competition.Identify any cross selling opportunity for Other Business Divisions of the Bank.Motivate the Team Assigned by awarding the High Performers and guiding the others as to improve their performance, and also reporting the same to the manager DSD team.To manage the area to ensure that over all responsibilities are achieved / exceedTo increase bank’s visibility in the banking / financial industryDeveloping new strategies for the business of respective area, and build a strong business support unit.Increase banks over profitabilityEnsure that team members are always up to date on product features and promotions.Adhere to the Standard Operating Procedures, Policies, Code of Conduct and Service Standards of the bank, ensure that team members do the same and initiate appropriate disciplinary action for any violations noted.AUTHORITYAuthority and Decision Making will be given in delegation by Manager as to ensure smooth process for the Team at all timesKey Performance Indicators, Skills And CompetenciesLeadership and Team Management SkillsService Quality & Customer / Dealer RelationsComprehensive Sales SkillsHigh Motivation and Pro-activityAbility to develop strong professional relationships between Team and Customers.Should have good knowledge of Bank retail products.Should have very good computer and organizational skills. Competitive and Multicultural awareness on related resources.Should possess Market knowledge and competition policy/process awarenessCustomer sales targetsGrowth in total portfolio revenueClient satisfaction indexAdherence to policies, processes, and procedures of FABQualifications & ExperienceThreshold QualificationsUniversity Degree or Equivalent QualificationDesirable to have a sales diploma or certificationExcellent PC skillsYears & Nature of ExperienceBetween 3-5 years’ experience in selling banking products or in a financial IndustryExperience in similar job area is an added advantage#J-18808-Ljbffr