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AVP-Messaging Operations

Citigroup

Chennai, India₹30,000–₹90,000/moAED 1.3K-4.0K/moToday
IndiaOperationsFull Time

Skills Required

GitCustomer Service

Job Description

Chat Operations Manager is responsible for leading and optimizing the performance of customer service team focused on chat interactions. This role drives the achievement of key digital customer service indicators (KPIs), ensures efficient handling of chat volumes, and maintains a consistently high-q